Coronavirus Customer Information
Glendoick Garden Centre May 2020
Coronavirus (COVID-19): Business and Social Distancing Guidance
Risk assessment and appropriate measures for COVID-19
Hazard: Infection from COVID 19 from person to person contact or infected surfaces
Location: Whole site
Who is at risk: Staff, customers, contractors, sales reps. Particularly relevant to older persons and those with underlying health conditions.
Precautions & Controls: As contained below in minimising exposure and social distancing guidelines.
In preparing the garden centre, we have followed the Horticultural Trades Association’s guidelines which include.
- A one-way system in the shop and for customers to access the plant area via the furniture area and the clothing and foodhall via the greenhouse or outside.
- Card only payments (no cash handling). Increased contactless limits.
- A social-distancing queuing system for two tills, from the bottom of the main ramp.
- Markings on the floor and signage to maintain social distancing.
- Masks, gloves, sanitiser available for staff use. Screens to protect till staff.
- Reduced parking spaces in the front car park for customers to limit the numbers who can enter the garden centre; staff may park in the overflow car park.
- 2 persons per car/household maximum, no pets and no children under 16 (except if unavoidable).
- Cafe and childrens play areas remain closed.
General Measures Throughout Garden Centre for Staff & Customer Safety
- Risk assessment updated as per the COVID-19 guidance for the workplace.
- Adaptations to the layout of the workplace and the organisation of work undertaken to reduce COVID-19 transmission before garden centre opens to the public.
- Employees informed about changes and new procedures and training to be given, if necessary, before they resume work.
- Glendoick will reduce, as far as possible, physical contact between workers during work and at breaks, particularly indoors. Outdoor work is considered to be significantly less risky.
- Glendoick will limit physical interaction between staff and customers via physical distancing both in the shop and outside in plant area and carpark.
- Glendoick has installed plexiglass barriers at till points to reduce the risk of infection for staff and customers. Only tills 1 and 3 in the garden centre will be used at first. Staff must sanitise the barriers regularly.
- Staff are encouraged to wash their hands with soap and water as often as possible and for 20 seconds every time. They should do so on arrival to and before leaving the garden centre as well as after breaks, use of toilet facilities, after handling deliveries, moving and cleaning trolleys.
- PPE will be provided in the form of face masks and gloves for employees. If the Scottish Government makes PPE/mask mandatory for retail, then staff MUST wear them. Employees will be trained in correct use of PPE, ensuring that they follow the guidance available on use of facemasks and gloves. These should be disposed of at the end of shift in a bin provided for that purpose.
- Posters encouraging staying home when sick, cough and sneeze etiquette, and hand hygiene are located throughout the premises and at the entrance to the garden centre.
- Vehicles should only be shared between employees who live in the same household.
- Surfaces which are used by staff and customers must be sanitised frequently by staff:
- Chip & pin machines
- Door handles
- Trolley handles
- Forklift and pallet truck
- Toilet doors, handles, flush handle, taps and other surfaces that people touch often.
- Additional pop-up sanitising stations will be located in trolley areas, providing sanitiser and blue roll.
Customers and Customer Numbers at Glendoick Garden Centre
- HTA’s recommendation is 1 per 1000 square feet. Our total gross retail area 6,600m2 (Malcolm Scott Architects) so using HTA calculations this means a maximum of around 75-80 customers at one time. Most customers will come singly or in pairs.
- It is not practical to count people in and out of the shop so the easiest way to control numbers is with parking spaces. We will use 50-60 parking spaces at the front of the shop to know when the numbers are likely to be exceeded. Overflow car parks will be closed to the public.
- A queuing system along the front of the garden centre parking bays will be put in place if the shop is particularly busy. We will use low crash barriers to mark queuing area to keep queue and cars separated.
- Staff to use the front part of the overflow carpark. The rear carpark is for deliveries (and Click and Collect) only. The grass carpark is not to be used and will be cordoned off.
Signage, Flow and Floor markings
- Glendoick has signage to ask customers with symptoms not to enter the store, and to remind both staff and customers to always keep 2 metres from other people, wherever possible.
- Entry to car park (and possibly shop) will be regulated so the premises do not become overcrowded.
- Floor markings will aid 2m social distancing, particularly in the most crowded areas, such as tills and to provide a route around the garden centre.
- Signage will be used to direct customers into lanes, particularly in till areas to facilitate movement within the premises while maintaining 2 metre distance.
- Signage will be in place to remind customers to follow social distancing advice and clean their hands regularly.